Hosted DAM services should be available as a standalone, or able to be integrated with existing enterprise applications, either inside or outside network firewalls. Hosting facilities should feature high-level security including 24/7 monitoring, CCTV surveillance systems, and even biometric entry scanning to ensure maximum protection for valuable customer data. Considering that rich media files are often very large in size, it is important to confirm that the vendor has technology to support high bandwidth for maximum performance, including redundant lines and multiple points of entry.
At NGCI multiple point connectivity is critical for the worldwide group. Their system provides high speed, redundant internet connections. “If there’s an issue with one service provider, service can be seamlessly picked up by another,” Grossman said.
Vendors should be able to provide uptime guarantees and offer an infrastructure with redundancy at every key level to ensure automatic recovery in the event of a component or software failure. The provider should also offer a level of redundancy that provides additional protection in the event of a regional disaster or other catastrophic event. Although this level of redundancy, availability, and security would exceed those of a typical in-house implementation, they can be a big benefit of a hosted service.
Digital Asset Management
